Please choose your products carefully. For hygiene reasons, no returns or exchanges will be offered unless the product is proven faulty.

It is your responsibility to check the package before signing for delivery. Any discrepancy in the number of cartons received must be noted on the consignment upon receipt. The name of the person receiving the goods must be clearly legible at all times.

It is your responsibility to check the goods to the invoice within 72 hours of delivery.

Delicate items must be inspected upon arrival to ensure they are intact.

Any discrepancy, breakage, damage etc. must be notified to Chi Chi by e-mail at myorder@chichicosmetics.com within 72 hours of receipt, quoting invoice number, goods code, date and reason. Failure to do so may result in the claim not being recognized. Upon receipt of email, we will email you a Returns Form which must be completed and signed and returned with the damaged item. Items must be returned with original packaging.

Once your refund or exchange has been processed, you will be notified via email. All exchanges will be processed within 14 days of receipt of goods and all refunds must be applied via original payment method.

We are unable to process refunds for purchases made from our retail partners. If the product is deemed faulty we will exchange your product. In this event you must supply the original proof of purchase and the damaged item with your Returns Form. All return shipping charges for purchases made from our retail partners are your responsibility.